Dr Rial & Partners
RED&GREEN PRACTICE
Waterside & Blackfield Health Centres
How to make an appointment
The surgery runs appointments through the day from 8am to 7.20pm (the last bookable appointment).
Waterside Health Centre Tel 02380 845955
Blackfield Health Centre Tel 02380 899119
Appointments can be booked “on the day”, “48 hours in advance” or upto 4 weeks in advance. Our aim is that this appointment mix will provide you with the access to your GP that you deserve, however, if you are ever having a problem booking an appointment with the GP of your choice at the time that suits you, please ask to speak to a GP who will call you back. You should never have to call the surgery more than once to arrange your appointment.
The Triage system will continue to be the first choice for new and urgent problems as the Triage sister can arrange suitable appointments with a “duty doctor” that has been specifically allocated the task of dealing with urgent problems on that day.
Telephone access. Telephone lines can be congested at busy times This can be reduced by phoning for test results, enquiries and pre booked appointments in the afternoon or late morning.
Visit requests and "on day" appointments do need to be made as early as possible, and we request that you call as soon as possible on the day to arrange these.
Of course if you have a problem that you feel could be dealt with by telephone then ask for your doctor to call you back.
We are aware that at times patients have difficulty in getting through, and we have recently increased the number of staff to ensure that all possible extensions are manned, especially at busy times. However, unfortunately we only have a set number of telephone lines allocated to us. It is hoped that by following the advice above this inconvenience can be minimized.
We genuinely welcome your feedback, good or bad. It is just such feedback that has led to the changes to date, and we would wish to remain responsive to your needs in the future. Please let us know your experiences using the online feedback form or by contacting Gary Young at Waterside Health Centre.
If you need urgent advice outside normal surgery hours, a doctor is always on call (0844 811 3060).
Thank you for your co-operation
Thank you for your co-